Buying on Tohify

The Messages section on Tohify is your go-to hub for real-time communication with sellers, or support—ideal for inquiring about digital products, business services like UI/UX design, or electronic physical goods. Whether you’re asking about order status or negotiating a custom quote, this feature ensures quick and convenient interactions. Here’s how to navigate and utilize it effectively.

Accessing the Messages Section

Log in to your Tohify account and select “Messages” from the main navigation menu (under Home / Messages). You’ll be greeted by a clean interface: a left sidebar for chats and a right pane for the selected conversation.

Exploring Recent Chats

The “Recent Chats” list in the sidebar shows your ongoing conversations, sorted by recency. Each chat entry includes:

• Contact Name: Sender’s name, such as “Ebook Store” or a seller’s display name.
• Preview Snippet: A brief excerpt of the latest message (e.g., “hi John” or Product/Servicerelated queries like “UI/UX Design”).
• Timestamp: When the message was sent (e.g., “1 hour ago”).
• Search Bar: Use the search icon above to find specific chats by keyword, name, or product.

If no chats are active, start a new one by clicking on a product page’s “Message Seller” button or searching for a contact.

Starting or Continuing a Chat

• Select a Chat: Click on a recent chat (e.g., “Admin” or “Floral women sundress”) to open it in the main pane. If it’s your first time, the pane will prompt “Select a chat to start messaging.”
• Send a Message: Type your query in the “Write a message…” field at the bottom. Include details like order numbers for faster responses. Hit the send icon (paper plane) to transmit.
• Attachments: Add images, files, or links if discussing product issues (e.g., uploading a photo of a defective electronic good).

Chats are end-to-end encrypted for privacy, and you can expect responses within hours during business times.

Tips for Effective Messaging

• Be Specific: Reference your order ID or product name to speed up replies—e.g., “Regarding Order #10065 for UI/UX design service.”
• Notifications: Enable message email notifications in -> Profile Setings to never miss a message.
• Archive or Delete: Use the menu (three dots) next to a chat to archive inactive threads or clear clutter.

If you encounter issues like undelivered messages or need to report spam, contact our support team